Lane in a suit with bowtie
My name is Lane,
and I'm experienced in
product strategy
user experience
process design
account security
Lane in a suit with bowtie
My name is Lane,
and my superpower is
bringing it all together.
Product strategist
problem solver
systems thinker
Let’s get in touch!
Envelope icon
My colleague said,

"You see the whole chessboard,
not just the next move."

More Testimonials
Expertise

Bringing It All Together

Whether it's a product or process, I specialize in ensuring all the pieces line up and everyone's in the loop. For applications, this spans everything from refining user research goals to drawing out technical requirements. And for methods, it's everything from interviewing stakeholders to defining the support lifecycle. If it already exists, there's a deep dive to understand the established goals, problems, and constraints before iterating towards a better solution. For something new, this looks like establishing a clear outcome and then walking backwards to define the steps needed to get there. But behind all of this my personal drive to ensure that there’s a great experience all around.

Experience

Working at a public institution afforded me the opportunity to wear many hats—from research and usability testing to data analysis and front-end development, and everything else in between. My recent pivot to the private sector has only bolstered my expertise.
About Me
2022 - Present

Senior User Experience Designer

Information Solutions, Clarivate

Designed AI agent to guide users through literature review process (BETA).

Created a single landing page instance that supports the custom products, services, guidelines, and requirements of our 750+ institutions.

Solutioned and designed a volume-based upsell offer with a 14% acceptance rate that increased average order sales by 9% to address aggressive annual revenue goals.

Reduced errant user submissions by 70% with a solution prepared through a 3-day process of designing and rapid prototyping.

Researched digital natives’ educational and recreational use of digital learning technologies to present findings and recommendations to strategic internal partners and global librarian community. Watch Designing Meaningful Experiences for Digital Natives
product
discovery
RESEARCH
UX Design
presenting
2022

Product Manager

Appointments, Exclaimer

Redesigned booking configuration and completion processes.

Gathered feedback from customers, sales, support, and customer success to inform the product roadmap while collaborating with the Product Owner.

Analyzed the product market to uncover competitive advantages and strategic solutions.
PRODUCT DESIGN
FEEDBACK
MARKET RESEARCH
collaboration
2018 - 2022

Lead Business Analyst

Identity Management, Indiana University

Researched, designed, tested, delivered, documented, and supported mobile and web applications for a global audience within agile development/operations team.

Reduced security-related costs by $100,000 by changing established user behaviors through communications, education, and redesigned products. Read case study

Served as product owner to prioritize rapidly changing work while facilitating the timely release of Tier 0 services and C-suite  initiatives.

Ensured successful outcome of high-priority  initiatives, special projects, repeatable processes, and university-wide stakeholder collaboration.

Developed long-term strategies for seamless account lifecycles in collaboration with admissions, student, and alumni services, including a completely redesigned guest account service. Read guest account case study
UX Research
testing
UX design
Processes
data analysis
collaboration
2015 - 2018

Senior Business Analyst

Identity Management, Indiana University

Designed onboarding experience for university-wide security initiative to require two-factor authentication for over 150,000 students, staff, faculty, and affiliates. Collaborated with internal and external stakeholders to build consensus around communications, application design, implementation, documentation, and support.

Led visual refreshes of IU’s login and account creation services as well as several high-visibility applications.
Process design
branding
accessibility
documentation
2012 - 2015

Admissions Services Coordinator

School of Public & Environmental Affairs, Indiana University

Created, designed, and developed information systems to generate data collection and analyze recruiting event outcomes for top-ranked graduate program.

Acted as liaison between digital agency and students, staff, and directors to captain program website redesign.
UX Research
information systems
Website design
12+
years experience
& a graduate degree
2
employee awards
New Kid on the Block & Staff Merit
3rd
place
Startup Weekend
tools

Current Toolkit

Figma icon
Figma
Axure icon
Axure RP
Webflow icon
Webflow
HTML icon
HTML5
CSS icon
CSS3
JavaScript icon
JavaScript